PrivacyPrivacy Policy

Privacy Policy

SIGNATE Inc.
President and CEO/CDO Shigeru Saito

SIGNATE Inc. is aggressively striving to address the social challenges Japan now faces, e.g. the decline in the labor force in an aging society with a low birthrate, by utilizing the Internet and various other media. As we handle personal information of many customers and employees in the operation of our business, we will do our utmost to create, maintain and continuously improve a JISQ15001 compliant personal information protection management system to comply with all applicable laws and regulations relating to personal information protection and, by doing so, we will endeavor to protect personal information.

Collection of Personal Information
We will properly collect personal information necessary to perform our business activities.
Use of Personal Information
We will specify and identify or announce the purpose of use of personal information to the extent necessary to perform our business activities, and will implement proper management rules to prevent us from using personal information for any purpose other than the intended purpose. We will work out the details and notify you in advance for your approval if personal information is used for purposes other than the original intent, or we change the purpose of use.
We may obtain personal information collected by other entities in order to perform services on behalf of other entities. In such case, we will use such personal information only to the extent necessary to perform services on behalf of other entities.
Provision of Personal Information
We will properly manage personal information collected and will not provide such personal information to any third party, except as permitted by laws and regulations or with your consent.
Compliance with Laws and Regulations regarding the Handling of Personal Information
When handling personal information, we will comply with all applicable laws, regulations, government-stipulated guidelines and other standards governing the handling of personal information.
Safe Management of Personal Information
We will train all officers and employees on the handling of personal information, manage accurate and up-to-date personal information, and take strict safety management measures to prevent unauthorized access to, leakage, loss or damage (including missing, destroyed or altered) of personal information, and we undertake to continually review, correct and improve the above-mentioned efforts.
Continuous Improvement of Personal Information Protection Management System
For the purpose of maintaining proper protection of personal information, we will review the operation of the personal information protection management system based on, for example, opinions from outsiders such as audit reports and reporting on its operation, complaints and consultations, any amendments to laws, regulations, government-stipulated guidelines and other standards governing the handling of personal information, change in social conditions or public attitudes, change in the business environment such as advancement of technology, change in our business domain or financial condition, improvement proposals from both inside and outside the company, and will continuously improve the system by taking into consideration the needs of the times.
Established on
May 1, 2017
Revised on
August 1, 2017
Revised on
April 1, 2018

Handling of Personal Information

We will announce the following in accordance with the Act on the Protection of Personal Information (the "Act") and JISQ15001:2006 requirements, except for the handling of numbers under the so-called "My Number" system.

Definition
As used herein, "personal information" and " personal information requiring special care " shall have the meanings given to them in the Act.
Types and Purpose of Use of Personal Information Collected by Us
We will use personal information collected solely for the following purposes, and we will not collect personal information requiring special care.
  1. Types of Personal Information Collected by Us Directly from You
    1. Personal information of Individuals ("Individual Users")
      1. Transmission of IDs and passwords and individual certification;
      2. Provide, operate and manage services under the Terms of Use;
      3. Implement administrative procedures, including billing and remittance services necessary for the provision of services;
      4. Provide personal information to our customers, business partners, schools and associations (collectively, "Customers") with your consent;
      5. Distribute and send communications, mail magazines and various notices from us and our Customers;
      6. Conduct campaigns, questionnaire surveys, monitoring activities and interviews;
      7. Process, compile and analyze information so as to publish it on the website and various other media;
      8. Perform various market surveys for the purpose of investigating and improving our services and developing new services, analyze the results and implement marketing activities;
      9. Other matters as agreed upon by us and Individual Users;
      10. Prevent and respond to fraudulent acts.
    2. Personal information of officers and employees of our Customers
      1. Transmission of IDs and passwords and Customers' corporate and personnel individual certification;
      2. Inform our various services and provide, operate and manage services under the Terms of Use;
      3. Identify Customers and their personnel when using our various services, confirm our standards for use of services, and provide other confirmation;
      4. Implement administrative procedures, including billing services necessary for the provision of our services;
      5. Perform various market surveys for the purpose of investigating and improving our services and developing new services, analyze the results and implement marketing activities;
      6. Accept and confirm reservations, collect fees, report the results of drawings, conduct post-questionnaire surveys, and announce upcoming dates for events hosted or operated by us;
      7. Other matters as agreed upon by us and Customers;
      8. Prevent and respond to fraudulent acts.
    3. Personal information of our employees and of our group companies
      1. Use personal information necessary for business operations, including our business management, hiring and employment management, crisis management, secrecy management, internal communication, emergency contact, and HR, labor, appraisal, wage, healthcare, occupational health and safety, welfare and equipment management;
      2. Provide personal information to doctors, certified social insurance labor consultants, accountants and their incorporated organizations acting on our behalf;
      3. Prevent and respond to fraudulent acts.
    4. Personal information of candidates for employment with us
      1. Make contacts and provide information during our recruiting efforts;
      2. Identify persons who made inquiries or asked for information about us.
    5. Personal information of our shareholders
      1. Shareholder management including legally required notices and communications, e.g. notices of general meetings of shareholders;
      2. Identify shareholders who made inquiries to us.
    6. Personal information collected through inquiries made to us
      1. Respond to inquiries, complaints or consultations and make contacts;
      2. Identify persons who made inquiries, complaints or consulted us.
  2. Types and Purpose of Use of Personal Information Collected by Us in Any Way Other Than as Stipulated in Paragraph (1)
    1. Personal information handled by us on behalf of Customers
      1. Perform services requested by Customers.
    2. Personal information provided by third parties
      1. Inform our various services.
    3. Personal information collected through telephone or other communications when receiving inquiries, complaints or consultations
      1. Respond to inquiries, complaints or consultations and make contacts;
      2. Identify persons who made inquiries, complaints or consulted us.
    4. Personal information collected by equipment to monitor facilities, for instance, images taken by security cameras
      1. Entrance and exit management to facilities managed by us and anticrime activities.
    5. Personal information collected from public sources
      1. Inform our various services.
Personal Information Controller
We cause our personal information protection controller to strictly and properly manage personal information collected within the company and take measures to prevent and correct unauthorized access from outsiders, loss, destruction, alteration or leakage of personal information. Please contact the following point of contact for any inquiry about personal information management, or when you ask us to notify the purpose of use, disclose, correct, add or delete, cease to use, erase or suspend the provision to third parties of personal information. For detailed information on our personal information protection policy, please see the "Privacy Policy" on our website.
SIGNATE Inc.
Tokyubancho Bldg., 6 Yonban-cho, Chiyoda-ku, Tokyo
Attn: Personal Information Protection Controller
Tel: 03-5745-3520
e-mail:privacy@signate.co.jp
Provision of Personal Information to Third Parties
We will properly manage personal information collected and will not provide personal information to any third party without your consent, provided, however, that we may provide personal information to third parties without your consent to the extent consistent with applicable laws and regulations if:
  1. it is required by laws and regulations or inquiries from public organizations;
  2. it is necessary to protect human lives, bodies or property, and at the same time it is difficult to obtain the consent of the person in question;
  3. it is necessary to improve public health or promote the sound growth of children, and at the same time it is difficult to obtain the consent of the person in question;
  4. it is necessary to cooperate with national or local authorities or persons acting on their behalf to execute their official duties required by laws and regulations, and obtaining the consent of the person in question is likely to impede the execution of such duties; or
  5. we provide personal information in connection with the transfer of business due to a merger or otherwise, and personal information will be handled to the extent of the original intended use.
Outsourcing of Handling of Personal Information
We may engage a third party to handle personal information to the extent necessary to achieve the specified purpose of use. In such case, we will select a third party who has established and implemented a management system to ensure proper protection of personal information, place an order upon signature of NDA and other documents, monitor and supervise subcontractors on a regular basis, and protect personal information together with such subcontractors.
Exemptions for Provision of Personal Information to Third Parties
We have no responsibility for the collection of personal information by third parties if:
  1. Individual Users disclose their own or other users' personal information to third parties such as Customers through our system or by other means;
  2. records and content of activities of Individual Users or records and content of communications (e.g. postings) in connection with the use of our system by Individual Users would allow a third party to identify Individual Users;
  3. Individual Users provide personal information to external websites to which the system is linked, or personal information is used on such websites;
  4. Individual Users provide their own personal information to third-party websites hyperlinked from our system and, as a result, a third party obtains such personal information;
  5. a third party other than Individual Users obtains personally identifiable information of Individual Users (e.g. IDs and passwords) and has accessed our system with such credentials; or
  6. there are no reasons attributable to us.
Voluntary Provision of Personal Information
You may provide personal information to us at your sole discretion. If you do not provide personal information, we may not be able to provide you with information and services.
Use of Anonymized Data
We may create data that has been de-identified and anonymized. We are free to use such data in aggregate, anonymized form.
Identity Verification
In some situations where, for example, we respond to a request to disclose personal information, we identify you by using your personally identifiable information, e.g. name, address, phone number, date of birth, email and password.
Disclosure, Correction and Discontinuance of Use of Personal Information
If we receive a request to notify the purpose of use of, disclose, correct, add or delete, cease to use, erase or suspend the provision of personal information (a "Request for Disclosure, etc. of Personal Information") to third parties, we will promptly respond to your request to a reasonable extent, except for cases where:
  1. it is likely to cause damage to the life, health, property or other interests of Individual Users or third parties;
  2. it is likely to interfere with our operations; or
  3. it would result in the breach of applicable laws and regulations.
* We will handle personal information obtained through outsourced services to the extent we are acting on behalf of our Customers. A Request for Disclosure, etc. of Personal Information may not be made to us, therefore, please directly contact such Customers. We will handle such personal information in a proper manner, for example, we will, as directed by Customers, destroy it by methods such as incineration, shredding or deletion, or return it to Customers.
Collection and Use of Information such as Demographics, Device Information, Geolocation and Browsing History
  1. We use cookies to protect the privacy of Individual Users, improve convenience, distribute advertisements and collect statistical data. We also use cookies, JavaScript and other technologies so that we may collect anonymized demographics that are not identifiable even in combination with other data (e.g. age, sex, occupation, community in which you live) of information provided by you at the time of membership registration or other circumstances and your browsing history within the site (e.g. URLs and contents accessed, and the order in which such URLs and contents were viewed). Please note that cookies and browsing history do not contain personal information. In addition, you can block the acceptance of cookies in your browser settings. If you reject cookies, you may not use some features of our system.
  2. If Individual Users log in to use our services, we may distribute and display advertisements and contents and provide our services by establishing their identity and using their past browsing history and other data. If you want to unsubscribe from receiving such advertisements, please contact our point of contact mentioned below.
Others
  1. If you enter personal information on websites operated by other companies, your personal information will be handled in accordance with the personal information protection policy published on such linked websites, and we assume no liability for the handling of your personal information by other companies.
  2. The handling of personal information shall be governed by the laws of Japan. Any dispute arising between you and us concerning this "Handling of Personal Information" shall be subject to the exclusive jurisdiction of Tokyo District Court as the court of first instance.
  3. This "Handling of Personal Information" shall be interpreted in the Japanese language. In the event of any inconsistency or difference between different language versions of this "Handling of Personal Information," the Japanese version shall prevail in all respects.
  4. (4) Except as otherwise provided by laws and regulations, we may amend this "Handling of Personal Information" at any time, and we will publish the amendments on our website.
Established on
May 1, 2017
Revised on
April 1, 2018
Inquiries:
Point of Contact for Disclosure, etc., Complaints and Consultations
SIGNATE Inc.
Tokyubancho Bldg., 6 Yonban-cho, Chiyoda-ku, Tokyo
Attn: Personal Information Consultation Office
Tel: 03-5745-3520
e-mail:privacy@signate.co.jp
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